Frequently
Asked Questions
Q: How does someone without an GoDialing.com account call
me?
A: They call through a gateway phone number which will
ask them for your GoDialing.com 7 digit phone number.
Q: Can I surf the Internet while I'm talking?
A: Yes!
Q: What is a SIP phone?
A: SIP stands for Session Internet Protocol. It is a very
common standard for setting up calls between devices. GoDialing.com
uses SIP IP phones.
Q: What is broadband?
A: Broadband is typically considered anything faster than
a dial-up modem connection. Examples would be: DSL, Cable modem,
ISDN, T1.
Q: What is NAT?
A: NAT stands for Network Address Translation. This is
a form of firewall that makes opening channels to phones inside
it difficult. GoDialing.com has developed a means to make this a
non-issue with our service. GoDialing.com's service will work seamlessly
whether you are behind a firewall or not.
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Q: What will it cost?
A: The service is free for IP to IP calling. If you wish
to call someone who only has access to the traditional phone network,
take a look at our D-Luxe Membership plan.
Q: Is there a support?
A: We offer forum, telephone and email based support.
Q: What will my phone number be?
A: You can choose any 7 digit phone number you like, as
long as someone else is not using it.
Q: Does it work with cell/Mobile phones?
A: No, you have to use an IP phone to connect to the service.
There are a number of wireless IP phones available on the market.
Q: Can I call a regular phone?
A: Yes, as a D-Luxe Member PSTN bridging is available.
Q: How does it sound?
A: It depends on the codec (analog to digital converter)
that you and your destination party use. G711u, G711a (often called
PCM) has very high quality sound and is at least as good as a regular
phone.
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Requirements
Q: Do I need a computer?
A: No. In fact, most people find making a call through
a traditional style phone easier and more natural.
Q: Does it work on Mac/Linux?
A: Yes. If you would like to use a computer or “soft”
phone, there are many available for all major operating systems.
Q: Do I have to buy a phone?
A: No. If you would like, you can use a “soft”
phone on your computer, see above.
Q: Can I use dial up?
A: It is not recommended, but some people have been able
to use our service by using some of the lower bandwidth codecs.
You certainly will not be able to surf the Internet and speak on
the phone at the same time.
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Using GoDialing.com
Q: How do I call someone?
A: Pick up the handset and dial the number. “Local”
(GoDialing.com) subscribers can be reached by dialing their seven
digit number. 800 services and long distance numbers can be reached
by dialing 1 + area code + number.
Please refer to our international
rate calculator for other countries calling codes.
Q: Who can I call?
A: With D-Luxe Membership, you can call anyone in the world.
Q: When can I call?
A: Anytime, day or night.
Q: How do I check my messages?
A: If you have a phone with a “Message Waiting Indicator”
it will show you when you have voicemail messages waiting. Some
phones have a light, some will give you a “stuttering”
dial tone to indicate messages are available. You can also check
your messages by dialing 8500.
Q: How do I do an echo test?
A: You can perform this test by dialing 600#. This test
is a good way to check to see what your connection to the server
sounds like.
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Questions Before You Sign Up
What kind of call quality does GoDialing.com offer?
When calling in network, the quality is the best voice quality available.
When calling regular phones, the quality is comparable to a traditional
phone call using a traditional phone provider.
Note: Standard of voice quality will also depend on a number of
factors. It can be from having poor Internet Service Provider connection
or minimal bandwidth. Other factors are the quality of your handset,
the quality of your modem and or router and Internet congestion.
Some “High Speed Broadband” connections doesn’t
necessarily mean they will meet the task of transmitting voice packets
in a timely or reliable manner. This slow delivery of packets (packet
loss) will have an effect on the voice data and therefore the quality
of the voice being received. To verify your connection is reliable
you can use a product called packet tracing software to reveal network
problems. We recommend a product called “Ping Plotter”.
You can download a free trial version at http://www.pingplotter.com.
How do I pay GoDialing.com?
GoDialing.com currently Accepts the following forms of Payment:
1 . Credit Card
You will be charged for your initial order. Your card will also
be automatically charged when you make purchases in the future and
charged once a month if you select a monthly plan. If you purchase
a monthly plan, you can cancel at any time, just email cancellation@GoDialing.com
14 days prior to the renewal date of your monthly plan. Monthly
plans renew each month on the same day you first placed your order,
the monthly "anniversary date."
How do I pre-pay for international calls?
Choose the amount you would like to add to your account.
Your account balance will be increased upon confirmation of your
payment.
Can I receive calls on my GoDialing.com account?
Your GoDialing.com account can receive calls from other
users, from anyone with your own GoDialing.com Direct number or
our incoming call Portals.
What happens when my calling account is empty?
When you are near your limit, you will hear message letting
you know. This means you should add more money to your account right
away. If you exceed your allotted minutes, you will no longer be
able to place calls until you add money to your account (but you
can still receive calls).
Does GoDialing.com offer competitive calling rates to International
destinations?
We offer better rates than most when you compare our Long
Distance per minute rates with the rates others charge. Your chose
of unlimited calling plans to 36 countries will be hard to beat
by our competitors.
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